Shipping policy

WHERE WE SHIP AND WHEN

We're not a factory. We are a real life bakery based in the DC area. For that reason, we are shipping orders out once a week. You will receive tracking so you will know exactly when your shipment will arrive.

If your order is received by Saturday at 5PM, your order will ship out that following week. 

To ensure freshness, right now we are currently shipping only to DC, Maryland and Virginia. 

All deliveries are sent using overnight service with an insulated cooler bag and an ice pack to keep sauce fresh during transit.

NOTE: The ice pack may no longer be cold upon arrival, THIS IS OK! The ice pack helps the product stay cold during transit and may be thawed by the time your package arrives. Place the sauce in the fridge after receiving.

For best results, our products should be refrigerated upon arrival and consumed within a few days of delivery. They can alternatively be frozen upon arrival for up to 2 weeks.

Color may vary slightly from photographs shown as our products are made by hand.

SHIPPING DETAILS

- Shipments can only be delivered to a street address within the United States.

- UPS will not deliver to P.O. Boxes

- Violeta Gluten Free is not responsible for delays in delivery times due to incorrect or incomplete addresses.

- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.

- Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package

- When delivered, UPS may require a signature for delivery at the discretion of the driver.

- Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.